| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 35826268 |
Inquiry for the item from Mic**** |
Mic******* |
2019-07-01 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from Mic****
Secret Inquiry |
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| 35662157 |
Inquiry related delivery from ste**** |
ste******* |
2019-06-11 |
Answered |
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Hi, for qprime, when can i expect to receive the delivery? If i pay now can i reveice tmr for Qquick delivery? |
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[Re] Inquiry related delivery from ste****
Hi,
Thanks for your order.
Qx quick will collect your parcel from us today and you will receive it within the time you have selected.
Thank you
Watchspree |
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| 34422306 |
Inquiry for the item from ypf**** |
nai******* |
2019-01-21 |
Answered |
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GAS-100G-1A Mens Watch do u hv stock? |
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[Re] Inquiry for the item from ypf****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 34409528 |
关于商品234****会员的咨询。 |
********** |
2019-01-20 |
Answered |
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请问是100%正牌的吗 |
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[Re] 关于商品234****会员的咨询。
Hi, thank you for your enquiry.
WatchSpree believes in building a relationship and trust with our customers. Thus, all our products are 100% genuine, new with original tag, box and manual.
The watches are cased in Thailand or China where Casio has their production facilities located.
Thank you.
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| 34404763 |
Inquiry for the item from ypf**** |
nai******* |
2019-01-19 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ypf****
Secret Inquiry |
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| 33511823 |
Inquiry for the item from azm**** |
azm******* |
2018-11-04 |
Answered |
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Hi, may I know whether these are authentic or fake? |
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[Re] Inquiry for the item from azm****
Hi, thank you for contacting Watchspree. (: Watchspree believes in building a relationship and trust with our customers. Thus, all our products are 100% genuine, new with original tag, box and manual. Feel free to contact us if you have further questions. Thank you.
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| 33503200 |
Inquiry for the item from sea**** |
sea******* |
2018-11-03 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sea****
Secret Inquiry |
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| 33287321 |
Inquiry from jun**** |
jun******* |
2018-10-14 |
Answered |
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Hi, within 1 year of there is issue with the watch, do I bring it to your shop or the Casio service centre?
Thank you. |
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[Re] Inquiry from jun****
Hi,
The warranty is under us therefore you will need to bring it down to our office for any warranty issue.
Thank you
Watchspree |
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