| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 38731746 |
Inquiry for the item from kio**** |
kio******* |
2020-05-15 |
Answered |
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Hi Seller, may I confirm the Leather Series 2, code A19 is gold ion case? |
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[Re] Inquiry for the item from kio****
I noticed the image for Leather Series A19 and A24 both looked the same i.e. ion plated case but when zoom into each model details. It shown that A19 is gold tone case. So I would like to clarify before I place order. Thank you. |
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[Re] Inquiry for the item from kio****
Hi,
Thank you for contacting Watchspree.
We apologise for the incident due to it was in the midst of updating the listing. Our team has made the amendment for the issue.
We would look toward the issue to provide better service in future. Once again, we apologise for the inconvenience caused.
Thank you.
Watchspree |
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| 38588884 |
Inquiry for the item from per**** |
per******* |
2020-05-05 |
Answered |
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Hello!
If I state "no need" for strap adjustment, can I still adjust myself when I receive it? |
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[Re] Inquiry for the item from per****
HI,
Thank you for contacting Watchspree.
You still can adjust the strap by your own once you've received. :)
Feel free to contact us if you need assistance.
Thank you.
Watchspree
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| 38558070 |
Inquiry for the item from chu**** |
chu******* |
2020-05-03 |
Answered |
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Hi, for leather series 1, A11. Do you have the cat design? Thanks. |
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[Re] Inquiry for the item from chu****
Hi,
Thanks for contacting Watchspree.
As per checking, we are sorry that we do not have the model with cat design. :(
Thank you.
Watchspree |
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| 38519557 |
Inquiry for the item from jen**** |
jen******* |
2020-04-29 |
Answered |
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Dear Seller - is item " Metal Bracelet Strap Series 4 / Code : A19 " ... the watch face is light blue or blue-green color ? Kindly advise, Thank Q ! |
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[Re] Inquiry for the item from jen****
Hi,
Thanks for contacting Watchspree.
As per checking, it is in light blue. You may refer to the attachment to view the actual photo of it. :)
We hope the information above may helps. Feel free to contact us if you need further assistance.
Thank you,
Watchspree |
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| 38470047 |
Inquiry for the item from sim**** |
sim******* |
2020-04-26 |
Answered |
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leather strap 2 series, i dun understand by free adjustmt metal bracelet,can u pls elaborate,the size of the so call u used metal bracelet is how many cm i oso dunno start measuring frm where. |
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[Re] Inquiry for the item from sim****
Hi,
Thanks for contacting Watchspree.
As we have the free strap adjustment for metal bracelet only, we are regret to inform you that there would be no strap adjustment service for all leather straps. Therefore, you may leave it blank for that option. :)
We hope the information above may helps.
Thank you.
Watchspree |
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[Re] Inquiry for the item from sim****
Wat i wnt is leather strap, wat u mean |
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[Re] Inquiry for the item from sim****
Hi,
Thanks for contacting Watchspree.
We are regret to inform you that there would be no strap adjustment service for all leather straps.
We hope the information above may helps.
Thank you.
Watchspree |
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| 38446767 |
Inquiry from Luv**** |
Luv******* |
2020-04-24 |
Answered |
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Hi Seller, do u sell the watch strap? |
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[Re] Inquiry from Luv****
Hi,
Thanks for contacting Watchspree.
We are regret to inform you that we do not have any extra straps for selling. :(
Feel free to contact us if you need further assistance.
Thank you.
Watchspree |
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| 38441382 |
Inquiry for the item from sal**** |
sal******* |
2020-04-24 |
Answered |
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Hi
For the strap adjustment of the metal bracelet, how do we determine the measurement? |
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[Re] Inquiry for the item from sal****
Hi,
Thanks for contacting Watchspree.
You may leave us a memo which stated the measurement of the wrist in centimetre. You may use a string and ruler to measure. :)
However, we are regret to inform you that we are not able to help to add the links to the metal bracelet due to we do not have extra link to adjust.
We hope the information above may helps. Feel free to contact us if you need further assistance.
Thank you.
Watchspree |
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| 37842202 |
Inquiry related delivery from pau**** |
pau******* |
2020-02-27 |
Answered |
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Hi, will I be able to receive the item by wed(4th Mar) if I order by this wk? Using Qprime shipping. Thanks |
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[Re] Inquiry related delivery from pau****
Hi,
Thanks for contacting Watchspree.
Please be informed that Qprime will normally takes 2-4 working days to deliver the parcel. Therefore, it should be alright if you place an order by this week and using Qprime shipping. Kindly make sure there is someone at home/office to receive the parcel.
We hope the above may helps.
Thank you.
Watchspree |
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