| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 36983625 |
Inquiry from jkh**** |
jkh******* |
2019-11-22 |
Answered |
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Hi seller,
I just received my order. Can I go to your office to change it to other model? Order no. 309943342. |
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[Re] Inquiry from jkh****
Hi seller, can I change the watch at your office? |
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[Re] Inquiry from jkh****
Hi,
Thank for your purchase.
May we know what is the reason you want to do exchange ?
Thank you
Watchspree |
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[Re] Inquiry from jkh****
I'd like to change to a bigger watch such as Series 3 ( A17) or Series 4 (A21). |
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[Re] Inquiry from jkh****
Hi,
Thanks for your prompt reply.
We had replied you via Whatapps.
Thank you.
Watchspree |
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| 35648356 |
Inquiry from ehx**** |
ehx******* |
2019-06-10 |
Answered |
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Hi do you do self collection after purchase? Can I come down to your office at ubi to purchase? I already have a model in mind which I wanna get.
Thanks! |
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[Re] Inquiry from ehx****
Hi,
Thank for your interest.
There is four shipping method for you which is
i) Qxquick - you can choose any date and timing for your delivery
ii)Qxpress - it will take about 2-4 working days for your delivery
iii)Singpost Normal mail - it will take about 2-15 working
+days for Singpost Normal Mail to deliver your item.
iv) Self collection - you only can do self collection at our office after one working day you place the order.
Wish you have a nice shopping experience with Watchspree
Thank you
Watchspree
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[Re] Inquiry from ehx****
Hi there thanks for replying, I can do a self collection. But I would need to indicate that on my order under comments right? Thanks |
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[Re] Inquiry from ehx****
Hi there thanks for replying, I can do a self collection. But I would need to indicate that on my order under comments right? Thanks |
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[Re] Inquiry from ehx****
Hi,
You may leave a memo when you place your order so that you can do self collect at our office:)
Thank you
Watchspree |
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[Re] Inquiry from ehx****
Okay thanks. I will purchase now and collect on Tuesday and will write this in the memo. Thanks.
Your office is at ubi tech park? |
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[Re] Inquiry from ehx****
Hi,
Yes, may we have your order number ?
Thank you
Watchspree |
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| 35168313 |
Inquiry from cyn**** |
cyn******* |
2019-04-13 |
Answered |
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Hi Seller,
May i know where is your shop located? |
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[Re] Inquiry from cyn****
Hi,
Thanks for your interest.
Sorry that we dont have any physical watch shop but only an admin office which is located at Ubi.
Thank you
Watchspree |
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| 35026293 |
Inquiry from 237**** |
ker******* |
2019-03-28 |
Answered |
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Hi
I'm looking to get this casio model: Casio Unisex Digital Rose Gold Ion Plated Stainless Steel Band Watch B650WC-5A. Do you have stock? any promo now?
thanks |
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[Re] Inquiry from 237****
Hi,
Thanks for your interest.
Yes, we do have this model.
Kindly refer to the link below under series 2.
https://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=401031787
sorry to inform that we are not sure about the promotion as it is depends on Qoo10.
We seek for your kind understanding.
Thank you
Watchspree |
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| 34944046 |
Inquiry for the item from wee**** |
wee******* |
2019-03-20 |
Answered |
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Hi Seller,
Please advise how do i measure the correct metal bracelet strap.
Is it including the length of the watch..
Also which are the series for ladies watch.
Thank you
Serene |
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[Re] Inquiry for the item from wee****
Hi,
Thanks for your interest.
Yes it is including the length of the watch.
the liisting you looking at is full ladies series.
Thank you
Watchspree |
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| 34899488 |
Inquiry from Htd**** |
Htd******* |
2019-03-15 |
Answered |
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How can I use 25% off card? I bring the watch to your store after buying to redeem or I have to go your shop in person to use that card before paying? Thanks. |
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[Re] Inquiry from Htd****
Hi,
Thanks for your inquiry.
The series of watch you mentioned is under fashion accessories category as it is not applicable for discount coupon.
The 25% coupon only can be used in Watch & Jewelry category.
The coupon can only use before you complete your payment:)
Thank you
Watchspree |
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| 34809445 |
Inquiry for the item from cyn**** |
cyn******* |
2019-03-06 |
Answered |
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Hi Seller,
May I know the weight for Metal Bracelet Strap Series 1 ----- Code: A30 & Metal Bracelet Strap Series 2 ----- Code: A09?
Thank you. |
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[Re] Inquiry for the item from cyn****
Hi,
Thaks for your interest.
For the Series 1 A30,the watch weight 29g and the Series 2 A09, the watch weight 24g.
Thank you
Watchspree |
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[Re] Inquiry for the item from cyn****
Hi Seller,
Thanks for your ans. How about the weight for Metal Bracelet Strap Series 3 Code A07?
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[Re] Inquiry for the item from cyn****
Hi,
Sorry for the ans just now might be incorrect.
Can you please provide the model number (eg:LTPV001D-1B) of the watch you want to know for us? It will be more accurate.
We seek for your kind understanding.
Thank you
Watchspree |
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[Re] Inquiry for the item from cyn****
Hi Seller,
The model no. are LTP1215A-7B2, LTP1177A-4A1 & LTP1275D-7B, kindly provide me the weight for these watches.
Thank you.
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[Re] Inquiry for the item from cyn****
Hi,
Thanks for your inquiry.
These are the weight of the watches
LTP1215A-7B2 = 56g
LTP1177A-4A1 = 46g
LTP1275D-7B = 42g
Thank you
Watchspree |
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| 34648634 |
Inquiry from fai**** |
fai******* |
2019-02-17 |
Answered |
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Is the 25% discount applicable to all your items or only selected items? |
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[Re] Inquiry from fai****
Hi,
Thanks for your interest.
The series of watch you mentioned is under fashion accessories category as it is not applicable for dicount coupon.
The 25% coupon only can be used in Watch & Jewelry category and link as below
https://www.qoo10.sg/gmkt.inc/MiniShop/Default.aspx?minishop_bar_onoff=Y&keyword_hist=&sell_coupon_cust_no=0y9crCkxdyyvTSUOtH%2FQvw%3D%3D&SellerCooponDisplay=N&sell_cust_no=0y9crCkxdyyvTSUOtH%2FQvw%3D%3D&theme_sid=0&page_type=&global_yn=&frame_id=&qid=0&search_mode=basic&fbidx=-1&brandno=&group_code=&gdlc_cd=100000004&gdmc_cd=&gdsc_cd=&delivery_group_no=&sortType=SORT_RANK_POINT&dispType=UIG4&flt_pri_idx=&filterDelivery=NNNNNANNNN&search_global_yn=&basis=&shipFromNation=&shipto=ALL&brandnm=&SearchNationCode=&is_research_yn=Y&hid_keyword=&quick_delivery_yn=&qprime_yn=&shipping_avg_dt=&video_goods_yn=&coupon_filter_no=&gd_type=&drugs_type=&relation_group_no=&priceMin=&priceMax=&curPage=1&pageSize=120&partial=on&brandno=&paging_value=1
Thank you
Watchspree |
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