| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 39280659 |
Inquiry for the item from bel**** |
bel******* |
2020-07-02 |
Answered |
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I am looking for purple.
Please see the attached. |
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[Re] Inquiry for the item from bel****
Hi, thank you for contacting Watchspree. We do have over hundreds of the watches which you may browse all the watches in our shop profile. We do have stated its features for you to have better understanding the product. We hope you would find the model that you would like it. Thank you. |
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| 38235649 |
Inquiry for the item from sho**** |
sho******* |
2020-04-09 |
Answered |
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Hi. I collected your shop voucher of 30% with no min spend but it doesn’t apply in my cart. May I know what are the hidden t&c? |
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[Re] Inquiry for the item from sho****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Please feel free to contact us if you require further assistance.
Thank you.
Watchspree |
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| 37281140 |
Inquiry for the item from alf**** |
alf******* |
2019-12-29 |
Answered |
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Will you replenish the stock? |
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[Re] Inquiry for the item from alf****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36986961 |
Inquiry for the item from Ang**** |
Ang******* |
2019-11-23 |
Answered |
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Hello can i check if order today when able to receive? |
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[Re] Inquiry for the item from Ang****
Hi,
Thank for your interest.
There is four shipping method for you which is
i) Qxquick - you can choose any date and timing for your delivery
ii)Qxpress - it will take about 2-4 working days for your delivery
iii)Singpost Normal mail - it will take about 2-15 working
+days for Singpost Normal Mail to deliver your item.
iv) Self collection - you only can do self collection after one working day you place the order.
Thank you
WAtchspree
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