| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 35346151 |
Inquiry for the item from jka**** |
jka******* |
2019-05-05 |
Answered |
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Do you have LTP1183 ? Used to order it from you. Thanks |
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[Re] Inquiry for the item from jka****
Hi,
Thanks for your interest.
Our listing was just updated latest. You may can place the order to the watch you keen to.
Thank you
Watchspree |
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| 35280950 |
Inquiry for the item from sim**** |
sim******* |
2019-04-27 |
Answered |
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Hi, re: ladies watch code 41, you have posted the same detail pic as that of code 40. |
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[Re] Inquiry for the item from sim****
Hi,
Thanks for your interest and the information.
We will contact the Qoo10 team and correct it soon.
Thank you
Watchspree |
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| 35182297 |
Inquiry for the item from rac**** |
rac******* |
2019-04-15 |
Answered |
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Hi, may I know is the strap long enough for plump wrist |
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[Re] Inquiry for the item from rac****
Hi,
Thanks for your interest.
May i know what is the size of your wrist and which model you refer to? We will check is it suitable for your wrist.
Thank you
Watchspree |
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[Re] Inquiry for the item from rac****
The wrist is 27cm, which models are suitable |
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[Re] Inquiry for the item from rac****
Hi,
Kindly provide us a few models that you interest and we will check for you is it suitable for 27cm wrist:)
Thank you
Watchspree |
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[Re] Inquiry for the item from rac****
A22, A24, A25,A31 |
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[Re] Inquiry for the item from rac****
Hi,
Sorry to inform that all these models you mention above is not suitable for 27cm wrist.
We seek for your kind understanding.
Thank you
Watchspree |
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[Re] Inquiry for the item from rac****
Noted with thanks |
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[Re] Inquiry for the item from rac****
Welcome:) |
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| 35167410 |
Inquiry for the item from kad**** |
kad******* |
2019-04-13 |
Answered |
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Hi, can the bezel or circle rim be turned or is stationery? |
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[Re] Inquiry for the item from kad****
Hi,
Thanks for your interest.
We are regret to inform that the bezel of this model can not be turned.
Thank you
Watchspree |
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| 35022456 |
Inquiry for the item from she**** |
she******* |
2019-03-28 |
Answered |
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Hi for this model can order with the box too? |
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[Re] Inquiry for the item from she****
Hi,
Thanks for your interest.
Yes, you can purchase the casio paper box when you place order.
Thank you
Watchspree |
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[Re] Inquiry for the item from she****
No option in this post :) |
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[Re] Inquiry for the item from she****
Can't choose the box here |
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[Re] Inquiry for the item from she****
Hi,
Thanks for your interest.
If there is no option for the casio paper box, kindly left a memo when you place order. We will contact you via watsapp on how to top up for the paper box when we process the order.
We seek for your kind understanding.
Thank you
Watchspree |
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[Re] Inquiry for the item from she****
Okay , how much is the paper box? |
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[Re] Inquiry for the item from she****
Hi,
The paper box will be Sgd1 :)
Thank you
Watchspree |
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[Re] Inquiry for the item from she****
How to pay? |
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[Re] Inquiry for the item from she****
Hi,
Thanks for your purchase.
We have contact you via Watsapp earlier.
Thank you
Watchspree |
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[Re] Inquiry for the item from she****
Didn't receive any
My number is 91212933 |
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[Re] Inquiry for the item from she****
Hi,
Thanks for your purchase.
We have contact you via Watsapp earlier.
Thank you
Watchspree
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