| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 34204976 |
Inquiry from Yvo**** |
Yvo******* |
2019-01-01 |
Answered |
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Secret Inquiry |
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[Re] Inquiry from Yvo****
Secret Inquiry |
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| 34064501 |
Inquiry for the item from myd**** |
myd******* |
2018-12-18 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from myd****
Secret Inquiry |
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| 34043282 |
Inquiry for the item from wei**** |
wei******* |
2018-12-16 |
Answered |
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Hi. Can I check for purchase of the watch, how does the 1 year warranty work? Where can I go for servicing? If my watch is like abit blurry inside like might be water effect, then is it under warranty ? |
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[Re] Inquiry for the item from wei****
Hi,
1 year local warranty only cover for the mechanism of the watch.
You will need to bring it down to our office for any warranty issue :)
Thank you
Watchspree |
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[Re] Inquiry for the item from wei****
Ok. May I know where is your office located at? For online purchase, what proof do I need to bring for the warranty service? |
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[Re] Inquiry for the item from wei****
Hi,
Did you purchase before?
If yes, our address is printed on the warranty card.
You may just show your warranty card will do ;)
Thank you
Watchspree |
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| 34032537 |
Inquiry for the item from sky**** |
sky******* |
2018-12-15 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sky****
Secret Inquiry |
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| 33953532 |
Inquiry for the item from kuc**** |
kuc******* |
2018-12-09 |
Answered |
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It is authentic? |
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[Re] Inquiry for the item from kuc****
Hi,
All our products are 100% genuine, new with original tag.
Thank you
Watchspree |
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| 33869309 |
Inquiry for the item from Lif**** |
Lif******* |
2018-12-02 |
Answered |
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Hi,
Wanted to get two watches but can’t apply 25% discount on on of the watch. Pls advise. For BA110-1A, the strap is glossy black kind? Runs on battery or solar? Any version of this in g shock? |
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[Re] Inquiry for the item from Lif****
Hi,
The 25% discount coupon is only applicable for Watch & Jewelry categories.
For the BA110-1A, its strap is glossy type and is run on battery.
Kindly provide us which model of of gshock therefore we can only check for you.
Thank you
Watchspree |
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[Re] Inquiry for the item from Lif****
Is GA110BR-5A same design as BA110-1A? Just the clock face size different right? |
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[Re] Inquiry for the item from Lif****
Hi,
They are different in design, colour and size.
GA110BR-5A is brown colour in strap.
Thank you
Watchspree |
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[Re] Inquiry for the item from Lif****
Is BA110-1A same as GA110GB-1A? Wanted to get two for couple watch. |
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[Re] Inquiry for the item from Lif****
Hi,
This 2 is couple watches.
Or else you can refer to this link :
https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=419660811
Thank you
Watchspree |
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| 33853010 |
Inquiry for the item from mme**** |
mme******* |
2018-11-30 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from mme****
Secret Inquiry |
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| 33852375 |
Inquiry for the item from win**** |
win******* |
2018-11-30 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from win****
Secret Inquiry |
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