| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 38865126 |
来自pen****会员的商品咨询。 |
pen******* |
2020-05-26 |
Answered |
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有问题的话可以去哪里warranty？ |
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[Re] 来自pen****会员的商品咨询。
Hi,
Thank you for contacting Watchspree. (:
We provide a one year seller warranty which covers manufacturer defect. If your watch is faulty, please bring it back to us for warranty claim.
Feel free to contact us if you have further questions.
Thank you.
Watchspree |
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| 38865090 |
来自pen****会员的商品咨询。 |
pen******* |
2020-05-26 |
Answered |
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请问是正品吗？ |
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[Re] 来自pen****会员的商品咨询。
Hi,
Thank you for contacting Watchspree. (:
Watchspree believes in building a relationship and trust with our customers. Thus, all our products are 100% genuine, new with original tag, box and manual.
Feel free to contact us if you have further questions.
Thank you.
Watchspree |
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| 38557706 |
Inquiry for the item from mer**** |
mer******* |
2020-05-03 |
Answered |
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Hi seller, for new arrival A06, will you restock? |
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[Re] Inquiry for the item from mer****
Hi, thank you for your interest. We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. The listing will be updated once stocks arrive. Thank you for your kind understanding. Feel free to contact us if you have further questions. (: Thank you. |
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| 38551828 |
Inquiry from san**** |
san******* |
2020-05-02 |
Answered |
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Hello .. is the price tag removed when sending ? Coz it’s a gift. Able to wrap it with gifting paper ? |
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[Re] Inquiry from san****
Hi,
Thanks for contacting Watchspree.
We are pleased to inform you that the price tag would not be included in the packing. However, we are regret to inform you that we do not provide gift wrapping service. :(
We seek your kind understanding.
Thank you.
Watchspree |
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[Re] Inquiry from san****
The item will deliver on ? |
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[Re] Inquiry from san****
Hi,
Thanks for contacting Watchspree.
As per checking, you're choosing the Qx quick courier which will deliver the item according to the date and time slot choose by buyer during place an order. The time slot you're choosing is on 8 May 2020.
Feel free to contact us if you need further assistance.
Thank you.
Watchspree |
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| 38470622 |
Inquiry from may**** |
may******* |
2020-04-26 |
Answered |
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Dear seller,
How can i use supersale 35% for today?
I would like to buy but stii cant apply the coupon. |
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[Re] Inquiry from may****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Regards,
Watchspree |
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| 38469059 |
Inquiry for the item from pur**** |
pur******* |
2020-04-26 |
Answered |
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Hi I cant apply the 35% coupon here?It is not on sale. |
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[Re] Inquiry for the item from pur****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item.
Regards,
Watchspree |
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| 38146736 |
Inquiry for the item from try**** |
try******* |
2020-03-31 |
Answered |
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Hi Seller,
Will there be a restock for BSAB series-A03?
Thanks |
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[Re] Inquiry for the item from try****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. The listing will be updated once stocks arrive.
Thank you for your kind understanding. Feel free to contact us if you have further questions.
Regards,
Watchspree |
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| 37924302 |
Inquiry for the item from bop**** |
bop******* |
2020-03-07 |
Answered |
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Hello is this watch colour still available? |
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[Re] Inquiry for the item from bop****
Hi,
Thanks for contacting Watchspree.
Is the model number is BSAB100MF-1A (refer to attached photo)? if yes, you may browse the link of the listing below:
https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=580891089
We hope the above may helps.
Thank you.
Watchspree |
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[Re] Inquiry for the item from bop****
Yes! Thank you, i have bought it already! |
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[Re] Inquiry for the item from bop****
Sure. We're glad to hear that. We hope you're enjoy to shopping with us. :) |
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