| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 32230299 |
Inquiry for the item from cc2**** |
cc2******* |
2018-07-02 |
Answered |
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Hi, I can't add this model AE2000W-1b is it out of stock? |
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[Re] Inquiry for the item from cc2****
Hi,
Thanks for your interest and your feedback.
We had checked and it was a system error and we have fixed it already.
Kindly try one more time and inform us if still not working.
Thanks you
Watchspree |
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[Re] Inquiry for the item from cc2****
Hi, have already place order. Please assist to ship out item. Thanks. |
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[Re] Inquiry for the item from cc2****
Hi,
Thank you for your order from us.
Qxpress will pick up the parcel from us today and it will take about 2-4 working days for them to deliver the parcel.
Thank you for your understanding.
Thank you
Watchspree
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| 32216936 |
Inquiry related delivery from len**** |
len******* |
2018-07-01 |
Answered |
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Seller if im going to order,can i personally collect the items?coz i need to bring the watch overseas..this coming july 6. |
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[Re] Inquiry related delivery from len****
Hi,
Thank for your interest.
There is four shipping method for you which is
i) Qxquick - you can choose any date and timing for your delivery
ii)Qxpress - it will take about 2-4 working days for your delivery
iii)Singpost Normal mail - it will take about 2-15 working
+days for Singpost Normal Mail to deliver your item.
iv) Self collection - you only can do self collection after one working day you place the order.
We provide a one year seller warranty which covers manufacturer defect. If your watch is faulty please bring it back to us for warranty claim.
Wish you have a nice shopping experience with Watchspree
Thank you
Watchspree
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| 32073614 |
Inquiry for the item from ste**** |
ste******* |
2018-06-16 |
Answered |
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Hi seller,
Would like to confirm with u that as in the attached photo, for this model is the band make of resin or stainless steel? As the photo show metal but the description stated resin(plastic)? Many thanks. |
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[Re] Inquiry for the item from ste****
Hi,
Thanks for your interest.
This model is mak of stainless steel.
Thank you
Watchspree |
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[Re] Inquiry for the item from ste****
Thank you |
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| 31822256 |
New stock |
qqy******* |
2018-05-21 |
Answered |
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Secret Inquiry |
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[Re] New stock
Secret Inquiry |
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| 31318943 |
Inquiry for the item from den**** |
den******* |
2018-04-01 |
Answered |
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Which model come with waterproof? |
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[Re] Inquiry for the item from den****
Hi,
Thanks for your purchase.
The watch you mentioned above is 100 meter water resistant but not waterproof.
water resistant can only resist for splashes of water to some degree but not entirely.
Thank you
Watchspree |
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| 30960428 |
Inquiry related delivery from xia**** |
xia******* |
2018-02-23 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from xia****
Secret Inquiry |
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| 30223697 |
Inquiry related delivery from cse**** |
cse******* |
2018-01-02 |
Answered |
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Hi, when I purchase any ex stock watch online, can I come and collect from you directly because I need the watch urgently? Kindly advise |
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[Re] Inquiry related delivery from cse****
Hi,
Yes you can do self collection after one working day you place the order.
Wish you have a nice shopping experience with Watchspree
Thank you
Watchspree
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| 30005856 |
Shipping status |
ron******* |
2017-12-18 |
Answered |
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Secret Inquiry |
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[Re] Shipping status
Secret Inquiry |
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[Re] Shipping status
Secret Inquiry |
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[Re] Shipping status
Secret Inquiry |
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