| NOTICE |
Important Notice about Returns
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Seller |
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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Seller |
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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Seller |
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 36596399 |
Inquiry for the item from Raj**** |
Raj******* |
2019-10-08 |
Answered |
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Hi, will u restock Fossil A03 and A04? |
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[Re] Inquiry for the item from Raj****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36551310 |
Inquiry for the item from s_h**** |
s_h******* |
2019-10-02 |
Answered |
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Would like to check 30% till when |
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[Re] Inquiry for the item from s_h****
Hi,
Thanks for your interest.
The 30% shop coupon is long for 7 days from issued date, however, it is not applicable for the promotion items. As it is the promotion run by Qoo10, therefore we are not sure when will it lasts.
We seek for your understanding.
Thank you.
Watchspree |
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[Re] Inquiry for the item from s_h****
I would like to Check when is the issues date for the 7days coupon |
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[Re] Inquiry for the item from s_h****
Hi,
Good morning.
You may check it on [My Coupon].
Thank you.
Watchspree |
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| 36516189 |
Inquiry for the item from lai**** |
lai******* |
2019-09-27 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from lai****
Secret Inquiry |
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| 36513985 |
Inquiry for the item from pop**** |
pop******* |
2019-09-27 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from pop****
Secret Inquiry |
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| 36511993 |
Inquiry for the item from sya**** |
sya******* |
2019-09-26 |
Answered |
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Hi. Do you have a st0ock pick up? |
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[Re] Inquiry for the item from sya****
Sorry typo there. Store pick up |
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[Re] Inquiry for the item from sya****
Hi,
Thanks for your interest.
Do you mean the self collection at our office? |
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| 36483802 |
Inquiry for the item from joy**** |
joy******* |
2019-09-23 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from joy****
Secret Inquiry |
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| 35580665 |
Inquiry for the item from lee**** |
lee******* |
2019-06-02 |
Answered |
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Hi
Is the warranty in house or any Casio services e yet? Tks |
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[Re] Inquiry for the item from lee****
Hi,
Thanks for your interest.
We provide one year local seller warranty for internal mechanism which is covered by us.
Thank you
Watchspree |
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| 35552570 |
Inquiry for the item from chu**** |
chu******* |
2019-05-29 |
Answered |
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Hi, any restock for the attached pic please? Thanks. |
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[Re] Inquiry for the item from chu****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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