| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 36667751 |
Inquiry related delivery from val**** |
val******* |
2019-10-16 |
Answered |
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Hi, do you offer store pick up? If so, where? |
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[Re] Inquiry related delivery from val****
Hi,
Thanks for your interest.
We do have self collection at our office at ubi. We will send you the details once you have place an order. However, kindly leave a memo to tell us you wanted to self collect the item.
Thank you.
Watchspree |
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[Re] Inquiry related delivery from val****
Noted with thanks. If order is made today, how early can i pick it up at Ubi? |
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[Re] Inquiry related delivery from val****
Tomorrow onwards. :) |
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| 36625335 |
Inquiry for the item from jel**** |
jel******* |
2019-10-10 |
Answered |
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Hi, do you have wishing star range? Thanks. |
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[Re] Inquiry for the item from jel****
Hi,
Thanks for your interest.
We are regret to inform you that we do not have the series you're looking for.
Regards,
Watchspree |
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| 36563417 |
Inquiry for the item from tsu**** |
tsu******* |
2019-10-03 |
Answered |
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hi! will series 2 a14 be available? |
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[Re] Inquiry for the item from tsu****
Hi,
Thanks for your interest.
We still have 2 pieces for this model. However, we are regret to inform you that we do not run promotion for this model. Therefore, we only have individual listing for this model which is as below:
https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=625614642
However, you may try to browse at our website or our platform in lazada. There might have promotion. :)
We seek for your understanding.
Thank you.
Watchspree |
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| 36521487 |
Inquiry for the item from vib**** |
vib******* |
2019-09-28 |
Answered |
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Hi, am wondering if there are other designs available soon? I have attached one of the design im looking for from their official site. Thanks! |
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[Re] Inquiry for the item from vib****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36238068 |
Inquiry for the item from ken**** |
ken******* |
2019-08-22 |
Answered |
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Hi, do the watch come together with gift box? |
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[Re] Inquiry for the item from ken****
Hi,
Thanks for your interest.
Our Olivia Burton watches will come together with free gift box. :)
Thank you.
Watchspree |
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| 36070430 |
Inquiry related delivery from qud**** |
qud******* |
2019-07-30 |
Answered |
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How long is the delivery date? |
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[Re] Inquiry related delivery from qud****
Hi,
Thanks for your interest.
It's depend on the shipping method you've choose. :)
Thank you.
Watchspree |
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| 36049338 |
Inquiry from min**** |
min******* |
2019-07-28 |
Answered |
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Hi can the discounts be stacked as advertised? This doesn't allow me to add the coupons. |
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[Re] Inquiry from min****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for promotion item.
We seek for your kind understanding.
Thank you.
Watchspree |
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| 36005447 |
Inquiry for the item from lov**** |
lov******* |
2019-07-23 |
Answered |
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Hello, will you be restocking the new arrivals? The rabbit watch, A09.
Thanks |
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[Re] Inquiry for the item from lov****
Hi,
Thank you for your interest.
This model is currently out of stock. We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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