| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 35742347 |
Inquiry for the item from imp**** |
imp******* |
2019-06-21 |
Answered |
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Hi..may i know which series under mens watch? |
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[Re] Inquiry for the item from imp****
Hi,
Thank you for your interest.
All the watches in this listing are for men. :)
Thank you.
Watchspree |
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| 35502276 |
Inquiry for the item from jsw**** |
jsw******* |
2019-05-23 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from jsw****
Secret Inquiry |
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| 33772353 |
Inquiry for the item from ocw**** |
ocw******* |
2018-11-24 |
Answered |
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Any restocking? So many models are out of stock. |
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[Re] Inquiry for the item from ocw****
Hi,
Thank you for your interest.
We are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 33690303 |
Inquiry for the item from dre**** |
dre******* |
2018-11-18 |
Answered |
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Hi. Series 2, A19 will be restocking anytime soon? thanks |
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[Re] Inquiry for the item from dre****
Hi,
Thank you for your interest.
We regret to inform you that this model is out of stock and we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding
Thank you
WatchSpree
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| 33444349 |
Ladies size vs unisex size?? |
Mal******* |
2018-10-29 |
Answered |
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Dear seller,
I recently ordered from you and when i received the watch, i got a surprise because it was the exact watch i have been wearing for years, but a bigger size!! I may have ordered the same model but the unisex one. I'm wondering if you carry the mini ladies' one and if you could kindly exchange it for me?
You can check my order here: (cart no: 122065617)
The model no is the same i think: CASIO MTP1094Q-7B1
(If the mini ladies one is cheaper i don't need you to pay me back, i just would like exchange for the ladies one. Pls say yes! thank you!!) |
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[Re] Ladies size vs unisex size??
Hi,
Tes, you can bring it down to our office to do the exchange, but do take note that the watch has to be in new and unused condition. Exchange will not be granted if any adjustments have been done to the metal bracelet (whether it is by us or by a 3rd party vendor).
Do note that top up is required if watch is more expensive than the one you buy and there will be no refund if you choose a cheaper model. And also we will not do watch reservation for exchange purpose.
Our office address is printed on the warranty card and our operation hours is Mon to Fri 9am to 6pm and please avoid walk in during our lunch time 1pm-2pm.
Exchange of watch must be done within 14 Days at our office after watch is received.
Thanks you
Watchspree
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[Re] Ladies size vs unisex size??
Hi, I don't have the warranty card. May I have the address to go down to? (: |
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[Re] Ladies size vs unisex size??
Hi,
We have sent the address via whatapps.
Thank you
Watchspree |
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| 32949824 |
Exchange my series 2 A13 to series 2 A12 |
lin******* |
2018-09-12 |
Answered |
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Can I exchange my series 2 A13 to series 2 A12? Every thing is intact within the packaging, is it possible to go to your shop for the exchange? |
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[Re] Exchange my series 2 A13 to series 2 A12
Order no:273962773 |
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[Re] Exchange my series 2 A13 to series 2 A12
Hi,
You can bring it down to our office to do the exchange, but do take note that the watch has to be in new and unused condition. Exchange will not be granted if any adjustments have been done to the metal bracelet (whether it is by us or by a 3rd party vendor).
Do note that top up is required if watch is more expensive than the one you buy and there will be no refund if you choose a cheaper model. And also we will not do watch reservation for exchange purpose.
Exchange of watch must be done within 14 Days at our office after watch is received.
Thank you
WatchSpree
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[Re] Exchange my series 2 A13 to series 2 A12
May I know the location of your office? |
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[Re] Exchange my series 2 A13 to series 2 A12
Hi,
Our address is printed on the warranty card itself :)
Kindly open the parcel and the warranty card is inside the parcel.
Operation hours for weekdays only from 9am - 6pm. Kindly avoid coming during our lunch break from 1-2pm.
Thank you
Watchspree
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[Re] Exchange my series 2 A13 to series 2 A12
Hi,
I can't make the trip during weekdays. Is it possible to mail the watch back to you?
If so please provide instructions on what information is needed, thanks |
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[Re] Exchange my series 2 A13 to series 2 A12
Hi,
Kindly mail back the watch to us through "Register Mail" whereby we will not responsible for any lost in mail.
Do provide a memo(small paper) into the parcel that indicate your name, phone number and also your order number in order for us to check for you.
Buyer should responsible for the two way shipping fees for the exchange of watch :)
We will inform you once we had received the parcel.
Thank you
Watchspree |
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[Re] Exchange my series 2 A13 to series 2 A12
Hi I have mailed the item through registered mail just now. Order no:273962773 |
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[Re] Exchange my series 2 A13 to series 2 A12
Hi,
Noted :)
We will inform you once we had received the parcel.
Thank you
Watchspree |
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| 32168217 |
Inquiry for the item from cla**** |
cla******* |
2018-06-25 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from cla****
Secret Inquiry |
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| 31879149 |
Inquiry related cancel and refund from hel**** |
hel******* |
2018-05-26 |
Answered |
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Hi, I got my watch and was rather disappointed at it. I’m gifting as a birthday present to my good Friend. There is a dent and a scratch at the watch!
The dents and scratches are very obvious |
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[Re] Inquiry related cancel and refund from hel****
Hi,
We are truly apologize for the inconvenience caused.
Can you kindly bring your watch and warranty card down to our office for our technician to access?
Thank you
Watchspree |
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[Re] Inquiry related cancel and refund from hel****
Whr is the office and the opening hours? |
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[Re] Inquiry related cancel and refund from hel****
And the problem is that it has cratches eh |
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[Re] Inquiry related cancel and refund from hel****
Hi.
We had sent you a sms.
Kindly check out.
Thank you
Watchspree |
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