| NOTICE |
Important Notice about Returns
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For your item to be eligible for an exchange or a return, please ensure that it is new and unused, packed in original box with proof of purchase in original working condition*, no scratches or damages *, not resized and no alteration done on any part of the watch. Any packages received that do not conform to our rules of exchanges will be ignored.
*unless returning due to defect
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| NOTICE |
Product and Warranty
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All products sold on Watchspree are guaranteed to be 100% authentic and brand new. Over the years, Watchspree has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
All our products come with 1-Year Warranty* (2-Year Warranty for Smartwatches), original product tag and box, unless otherwise stated.
*Casio models starting from MQ, MW59, MW240 do not come with warranty.
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| NOTICE |
Shipping
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As tracking is not available for Singpost Normal Mail, we will not be held liable for any lost parcels/damaged items mailed out via Singpost Normal Mail.
‘Qxpress’ and 'Qprime' shipping options are highly recommended as tracking number will be provided.
• All orders will be strictly inspected and securely packed in bubble wrap packaging.
• Orders will be shipped within 2 working days once payment has been completed.
• All orders received on Fridays, Saturdays, Sundays or Public Holidays, will be processed on the next working day.
Do note that all overseas buyers are responsible for any customs and/or tax payable and it is not included in the item price. Please check your country customs tax before buying or bidding.
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| NOTICE |
Return and Exchange Policy
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Seller |
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Return/exchange requests must be sent to us via ‘Question & Answer’ section below within 1 week from the date of delivery. We will respond to your request within 1 working day.
Faulty Products:
• If the faulty product is in stock, a replacement will be given to the customer once the faulty product is returned to us.
• If the faulty product is out of stock, an exchange or a full refund will be granted once the faulty product is returned to us.
Change of Mind:
• No full refund will be granted. Only an exchange will be granted once the product is returned to us. If exchanged item selected is higher-priced, you have to top up and if it is lower-priced, any balance will not be refunded. Every item can only be exchanged once.
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| NOTICE |
Non-receipt Claim issue (Did not receive the item)
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Seller |
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Orders shipped via Qxpress/Qprime:
If you do not receive your order even after order status has been changed to ‘Delivered’, please file for 'Non-receipt Claim' within 7 days.
Orders shipped via Singpost Normal Mail:
If you do not receive your order AFTER 15 working days, do contact us directly by dropping us a message at ‘Question & Answer’ section below. We will attend to your enquiry within 1 working day.
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| 36600889 |
Inquiry for the item from 2bo**** |
2bo******* |
2019-10-08 |
Answered |
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Hi, your shop advertise and ask customers to stack our coupons (shop and cart coupons). Also, your shop coupons said storewide, no min purchase. However, shop coupon is not allowed for this item...a bit of misrepresentation... |
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[Re] Inquiry for the item from 2bo****
Hi,
Thanks for your feedback.
We are sorry to inform you that the shop coupon is not applicable for the promotion item as it is the best price already.
We seek for your kind understanding.
Thank you.
Watchspree
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| 36577643 |
Inquiry for the item from jot**** |
jot******* |
2019-10-05 |
Answered |
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Hi is the seiko chronograph a12 in stock? Is it authentic? Warranty provided by in house or seiko? Where is it made in? |
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[Re] Inquiry for the item from jot****
Hi,
Thanks for your interest.
We do have few pieces of this model. We are regret to inform you that our supplier did not provide us the manufracture details regarding the watch. However, we believes in building a relationship and trust with our customers. Thus, all our products are 100% genuine, new with original tag, box and manual.
Regarding the warranty, we provide 1 year local seller warranty for internal mechanism which means is covered by us.
Regards,
Watchspree
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| 36576306 |
Inquiry for the item from chu**** |
chu******* |
2019-10-05 |
Answered |
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Product: 275P1 Chronograph Code #A12
Do you have this watch in white/beige face? |
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[Re] Inquiry for the item from chu****
Hi,
Thanks for your interest.
We have one which is Chronograph Code #A09 but it's currently out of stock. We are regret to inform you that we are still not sure when will it be restocked. We will keep this listing updated once we have new stocks that come in.
We seek your kind understanding.
Thank you.
WatchSpree |
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| 36543070 |
Inquiry related return and exchange from ric**** |
ric******* |
2019-10-01 |
Answered |
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After wear for a month, I have to adjust manually the timing every month, as it become slower. Pls advise. |
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[Re] Inquiry related return and exchange from ric****
Hi,
Good morning.
Kindly provide us your order number for officials used.
Thank you.
Watchspree |
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[Re] Inquiry related return and exchange from ric****
Order No 302048322 Series Code A11
order date 20 Aug 19
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[Re] Inquiry related return and exchange from ric****
Hi,
Thanks for your prompt reply.
We had send you the details via Whatapps.
Kindly check your mailbox.
We look forward to hear from you again.
Regards,
Watchspree |
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| 36506094 |
Inquiry for the item from 2bo**** |
2bo******* |
2019-09-26 |
Answered |
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Hi, this is neither time sale or daily deal, why can't your shop coupon be used? |
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[Re] Inquiry for the item from 2bo****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not appicable for the promotion item as this is the best price for the model already.
Thank you.
Watchspree |
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| 36483673 |
Inquiry for the item from pig**** |
pig******* |
2019-09-23 |
Answered |
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Hi Seller,
I’m interested to get the SNZF15K1. Can I check if the day date wheel is English/Roman or English/Arabic?
Thank you. |
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[Re] Inquiry for the item from pig****
Hi,
Thanks for your interest.
The day wheel for SNZF15K1 is in numerical, whereas the day wheel are in English and Roman numerals.
We hope you're enjoy to shopping with us.
Thank you.
Regards,
Watchspree
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| 36470291 |
Inquiry for the item from mun**** |
mun******* |
2019-09-22 |
Answered |
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Hi!
30% off coupon cannot be used on these seiko items?
I tried to apply coupon but they mention brand exclusive. |
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[Re] Inquiry for the item from mun****
Hi,
Thanks for your interest.
We are regret to inform you that the shop coupon is not applicable for the promotion item as it is the best price already.
Regards,
Watchspree |
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| 36225170 |
Inquiry for the item from ric**** |
ric******* |
2019-08-20 |
Answered |
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May I know how to make adjustments for metal strap? |
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[Re] Inquiry for the item from ric****
Hi,
Thanks for your interest.
You may leave us a message when placing an order or bring the watch along with the warranty card to our office if you're already purchased the watch. We do provide free strap adjustment for certain metal watches.
Otherwise, you also can make an adjustment at any watch shop but they will charge you some fees.
We hope these informations may help you.
Thank you.
Watchspree |
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